Frequently Asked Questions
Everything you need to know about your MSGM shopping experience.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, and with all MSGM security tags and packaging intact.
Do you ship internationally?
Yes, MSGM ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Which payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I ensure I choose the right size?
Each product page features a detailed size guide. Since MSGM follows Italian sizing, we recommend consulting our conversion chart to find your perfect fit.
Are your products authentic?
All items sold on our official website are 100% authentic MSGM products, manufactured in Italy and shipped directly from our authorized warehouses.